Frequently Asked Questions

What payment methods do you accept?
We accept:

• Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

How do I know if my payment was successful?
You'll receive a confirmation email once your payment is processed. If you don’t see it, check your spam folder or contact us at support@averelleluxe.com.

Can I update my billing or shipping details?
Yes, as long as your order hasn’t shipped yet. Email us at support@averelleluxe.com as soon as possible.

Can I send my order as a gift?
Absolutely! Enter the recipient’s address at checkout or contact us before your order ships.

How do I track my order?
Once shipped, you’ll receive an email with a tracking number. Use our tracking page to check your delivery status.

What are your shipping rates and delivery times?
We offer free shipping with an estimated delivery time of 4–7 business days. See our Shipping Policy for details.

How can I contact Averelle Luxe?
For any assistance, email us at support@averelleluxe.com or visit our Contact Us page.